The PIN code is a kind of digital key to the client’s personal account. It is created automatically when the card is issued and is not shared with anyone other than the cardholder. This means that even the employees of the department are not aware of what the number is printed on the inside of the envelope that they give out. And they will not be able to tell you the sequence of numbers if you suddenly forget the PIN code of the Sberbank card and want to restore it. Therefore, it is useless to call the hotline and ask to send a PIN code via SMS.